From this, they will either:
1. Where the customer looks over 25, record customers details and delivery on the hand-held device and leave the parcel on the ground for the customer to collect after they have left.
2. Only sight an ID where the customer looks under 25 and if the ID requirement is met, record delivery and customer details on the hand-held device and leave the parcel on the ground for the customer to collect after they have left (in SA only, the date of birth will be requested and recorded based on verbal advice).
3. If the ID requirement is not met, for the eParcel wine service, a card will be left and the parcel taken to the Post Office for collection and for our OnDemand and StarTrack Courier services, standard redelivery procedures will apply