Ferment uses Australia Post and reputable courier companies to deliver orders. Orders are fulfilled within 7 days of the date the order is processed (payment taken). It may take up to 4 working days for an order to be processed from the time of placement. Deliveries to WA, NT and TAS may take longer if there are unexpected stock or delivery issues. Ferment online orders are dispatched Monday to Friday only, excluding public holidays. Ferment always attempts to deliver to customers within the stated delivery time frame but cannot take responsibility for circumstances beyond their control that hinder or delay the order.
Ferment is not responsible for the delivery of goods. We use reputable contract couriers and Australia Post. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as theft or damage or a parcel not arriving at a certain time or place. All care is taken to ensure that pricing is current and accurate at time of upload; however we take no responsibility for typographical errors. Any incorrect pricing will be immediately corrected upon notification to Ferment.
If an item is out of stock then the customer will be advised of this and the likely time frame for re-ordering at the point of processing of the order. Any order that includes an out of stock item will be completed minus the out of stock item and the payment for any out of stock item will be refunded at the point of processing.
Online Payment Methods
Ferment accepts payment via the major credit cards VISA, MASTERCARD as well as direct deposits.
Refunds and Returns
Please make your selections carefully as Ferment does not offer refunds or exchanges on any purchased goods if you change your mind.
Ferment does not accept responsibility for a product once it has left our premises, however, if a product arrives excessively damaged or a product is found to be defective in its manufacture, Ferment will assess the situation on a case by case basis.